1111xbet Privacy Policy —
Your Information Is Safe With Us

1. Introduction

1111xbet (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. We take the privacy of our users' personal information very seriously.

This privacy policy document explains what information 1111xbet collects from you while you use our website and services, why it is collected, how that information is used, and what measures we take to protect your data.

This policy applies only to the 1111xbet website and its related services. We are not responsible for any third-party websites or services.

2. Types of Information Collected

We collect various types of information to provide our services. This information can be divided into two main categories:

A. Personally Identifiable Information

• Full name and date of birth (required for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)

B. Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Time of site visits, list of pages viewed, and session duration
• Gaming activity history (bet amounts, win and loss records)
• Deposit and withdrawal transaction details
• Information collected through cookies and similar tracking technologies

3. How Information Is Collected

1111xbet collects user information through several methods:

Direct Collection

We collect information directly from you when you create an account on our platform, fill out registration forms, submit documents for identity verification, or contact our customer support.

Automatic Collection

Our system automatically records your browsing activity, gaming history, and transaction details. This is essential for improving our service quality and ensuring security.

From Third Parties

For KYC verification processes or payment processing, we may also collect relevant information from trusted third parties (such as payment gateway services).

4. Purpose of Using Information

1111xbet uses the collected information for the following legitimate purposes:

A. Account Management and Service Delivery

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Operating gaming services and providing technical support
• Delivering bonuses and promotional offers

B. Identity and Age Verification

We carry out identity verification to prevent those under 21 years of age from using our platform and to implement responsible gaming policies.

C. Security and Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Ensuring platform integrity and fair play

D. Communication and Customer Support

• Sending transaction-related notifications
• Providing assistance through customer support
• Sending promotional information with your consent

E. Service Improvement

We analyze overall user behavior to continuously improve the experience on our platform, game layout, and technical performance.

5. Data Storage and Protection

1111xbet follows the highest industry standards to protect your personal information:

Technical Security Measures

• SSL Encryption: All data transmitted on our site is protected by 256-bit SSL encryption.
• Encrypted Database: Collected personal information is stored on encrypted servers.
• Firewall: Servers are protected by advanced firewalls and security software.
• Two-Factor Authentication: An additional security layer for accessing your account.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period for legal compliance and fraud prevention purposes.

6. Sharing Information with Third Parties

1111xbet does not sell or rent your personal information. However, in certain circumstances we may share information with the following third parties:

Payment Processors

For transaction processing, we share necessary information with bKash, Nagad, Rocket, Upay, and our banking partners. All these partners follow their own strict privacy policies.

Service Providers

Limited information may be shared with selected technology partners for KYC verification, technical infrastructure, and customer support. These partners are given only the information needed to provide their services and are contractually bound to keep it confidential.

Legal Authorities

If required by legal obligations, court orders, or valid requests from authorities, we may be obligated to provide relevant information to the concerned authorities.

Business Transfers

If our business is merged or transferred for any reason, user information may be transferred to the new entity. Users will be notified in advance in such cases.

7. Cookies Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of the site (login sessions, security).
• Functionality Cookies: Remember your preferences (language, display settings).
• Analytics Cookies: Collect site usage statistics to help improve our services.

Controlling Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

8. Your Rights

As a user of 1111xbet, you have the following rights regarding your personal information:

Right to Access Information

You have the right to know what personal information we hold about you and to receive a copy of it. Please contact our support team to make a request.

Right to Correction

If any information stored in your account is incorrect or incomplete, you have the right to correct it through your account settings or by contacting our support team.

Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for legal obligations or security reasons.

Right to Object to Processing

You may contact us at any time to stop marketing communications or to object to the use of your information for specific purposes.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format.

9. Privacy of Minors

1111xbet strictly does not provide services to anyone under 21 years of age ("minors"). Our platform is for users aged 21 and above only.

We do not intentionally collect any personal information from minors. During the registration process we verify age, and persons under 21 years of age are not permitted to create an account.

If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the relevant data.

If parents or guardians suspect that their minor child has created an account on our platform, please notify our support team immediately.

10. Policy Changes

1111xbet reserves the right to update this privacy policy from time to time. Changes to the policy may result from changes to our services, technology, or legal requirements.

Change Notification

• For significant changes, we will send a notification to your registered email address.
• The "Last Updated" date at the top of the policy will always be displayed.
• Continuing to use the platform after an update will be considered as your agreement to the new policy.

We recommend that you visit this page regularly to review the latest version of the policy. If you have any questions about changes, please contact our support team.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Support available in Bengali 24 hours a day, 7 days a week

Our privacy team will process your request as quickly as possible and respond appropriately. We place your privacy as our highest priority and are committed to earning and maintaining the trust of our users.